ARU Safety Policy & Community Guidelines
Safety is the foundation of everything ARU does. Every feature, policy, and process we build is designed to make sure that every person — Rider, Driver, or Business — has a safe, respectful, and reliable experience on our platform.
Our commitment to safety
ARU operates a multi-layer safety approach across all its markets:
Every driver undergoes identity verification and document checks before activation.
All vehicles are inspected for roadworthiness before being listed on the platform.
Real-time GPS tracking is active on every trip — shareable with trusted contacts.
A 24/7 safety response team monitors flagged trips and handles incident reports.
Community guidelines — what we expect from everyone
All ARU users agree to the following when creating an account:
Respect: Treat every person on the platform with dignity. Harassment, discrimination, or abusive language of any kind is grounds for immediate account suspension.
Honesty: Provide accurate information about yourself, your vehicle, your pickup location, and your delivery contents.
Responsibility: Riders are responsible for their conduct inside a vehicle. Drivers are responsible for road safety and vehicle condition.
Lawfulness: Do not use ARU to transport illegal goods, conduct fraudulent activity, or evade law enforcement.
Prohibited items
The following must never be transported using ARU's platform under any circumstances:
- Illegal drugs, firearms, or weapons of any kind.
- Stolen goods or contraband.
- Hazardous chemicals, flammable materials, or explosive substances.
- Live animals (unless pre-approved via business account arrangements).
- Human organs or biological specimens not pre-cleared with ARU's compliance team.
Zero tolerance: Any user found transporting prohibited items will be permanently banned from ARU and may be reported to law enforcement authorities.
Emergency assistance during a trip
If you feel unsafe during any ride or delivery, ARU provides immediate options:
Tap the shield icon during your active trip
This opens the Safety Centre from any trip screen.
Choose 'Call emergency services'
This connects you to your local emergency number (111 in NZ, 112 in Nigeria) with your live GPS location automatically prepared.
Share your trip with a contact
Tap 'Share trip' to send a live tracking link to any saved contact via SMS.
Report to ARU's safety team
After your trip, go to Trip History → Report a safety issue. Our team responds within 2 hours.
Reporting misconduct
If you experience or witness unsafe behaviour — including reckless driving, verbal abuse, sexual harassment, or fraud — report it immediately through:
In-app: Trip History → Select trip → Report an issue
Email: safety@arumove.com
Phone: 0700 123 456 (safety line is prioritised 24/7)
All reports are treated confidentially. Your identity will not be shared with the reported party during investigation.
Driver safety standards
All drivers must maintain the following to remain active on ARU:
- A valid driver's licence appropriate for their vehicle category.
- Up-to-date vehicle registration and insurance documents.
- A rating of 4.0 or above (averaged across their last 50 trips).
- Compliance with ARU's Code of Conduct — reviewed quarterly.
Privacy and your data
ARU collects only the data needed to operate the platform — your name, contact details, location during trips, and payment information. Your data is never sold to third parties. Location tracking stops the moment your trip ends. You can request a full export or deletion of your data at any time through Account → Privacy → Manage my data.
Delivery insurance: For packages, optional delivery insurance is available at checkout. It covers loss or damage during transit up to the declared item value. Terms are shown before you confirm the add-on.